Frequently Asked Questions

Orders

How can I place an order?

Select your desired product, choose the available size or color, add it to your cart, and complete the checkout process on fabakids.pk.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation through email, SMS, or WhatsApp. Please make sure your phone number is correct.

Can I change my order after placing it?

Order changes are possible only before the parcel has been processed or dispatched. Contact us as soon as possible through WhatsApp or Messenger.

Can I cancel my order?

Yes, you may cancel your order before dispatch. Once the parcel has been handed over to the courier, cancellation may not be possible.

Can I order through WhatsApp or Messenger?

Yes. You may send us a screenshot of the product along with the required size, color, name, address, and phone number.

Payments

Which payment methods do you accept?

We accept:

• Cash on Delivery

• Bank transfer

• Easypaisa or JazzCash

• Other payment methods shown at checkout

Is Cash on Delivery available?

Yes, Cash on Delivery is available in most cities across Pakistan.

Is advance payment required?

Advance payment may be required for selected items, customized orders, high-value orders, or customers with previous refused parcels.

How do I confirm an online payment?

Send your payment screenshot along with your order number through WhatsApp.

Delivery

Do you deliver all over Pakistan?

Yes, we deliver to most cities and areas across Pakistan through trusted courier services.

How long does delivery take?

Orders usually arrive within:

• Lahore: [1–2 working days]

• Other cities: [3–5 working days]

• Remote areas: [5–7 working days]

Delivery times may vary during sales, holidays, weather disruptions, or courier delays.

What are the delivery charges?

Delivery charges are calculated at checkout and may vary according to the order value, parcel weight, or delivery location.

How can I track my order?

Once your parcel is dispatched, tracking details will be shared through SMS, WhatsApp, or email.

What should I do if my order is delayed?

Contact us with your order number. We will check the shipment status with the courier company.

Can I open the parcel before payment?

Parcel-opening rules depend on the courier company. In most cases, parcels cannot be opened before payment unless an open-parcel service is available.

Sizes and Products

How do I choose the correct size?

Please check the size chart or product measurements mentioned on the product page. Age recommendations are approximate because every child grows differently.

Are the product colors exactly the same as shown?

We try to display product colors as accurately as possible. However, slight color differences may occur because of lighting, photography, screen settings, or different production batches.

Will I receive the exact design shown in the picture?

Yes, unless the product description mentions assorted colors, assorted prints, or minor design variations.

Are all products ready to dispatch?

Most products are ready to dispatch. However, availability is subject to stock confirmation.

What happens if an item becomes out of stock after I order?

Our team will contact you and offer a replacement, store credit, or refund according to your preference.

Are your products suitable for newborn babies?

Products suitable for newborns are clearly mentioned on the product page. Parents should always check the material, size, usage instructions, and age recommendation before use.

How should I wash baby clothes?

For best results:

• Wash before first use

• Use a mild baby-friendly detergent

• Wash dark and light colors separately

• Avoid strong bleach

• Follow the care label attached to the product

Returns and Exchanges

Do you offer returns or exchanges?

Yes, eligible products may be returned or exchanged within 7 days of delivery, subject to our Return and Exchange Policy.

What are the conditions for an exchange?

The product must be:

• Unused and unwashed

• In its original condition

• With original tags and packaging

• Reported within the allowed exchange period

Which products cannot be returned or exchanged?

For hygiene reasons, certain products may not be returnable, including:

• Feeding accessories

• Bottles, nipples, and teethers

• Undergarments

• Used or washed clothing

• Personal-care items

• Clearance or final-sale products

Please check the product page and Return Policy before ordering.

What should I do if I receive a damaged, incorrect, or incomplete item?

Contact us within [24 or 48 hours] of delivery and send:

• Your order number

• Clear pictures of the product

• A parcel-opening video

• A picture of the courier label

Our team will review the issue and assist you.

Who pays the exchange delivery charges?

If the wrong or damaged product was sent by Faba Kids, we will cover the applicable delivery charges. For size changes, preference changes, or customer-related exchanges, delivery charges may be paid by the customer.

Can sale items be exchanged?

Sale items may have limited exchange eligibility. Please check the product page or Sale Policy before placing your order.

How are refunds processed?

Approved refunds are usually processed through bank transfer, Easypaisa, JazzCash, or store credit within 2 working days.

Customer Support

How can I contact Faba Kids?

You can contact us through:

• Website: fabakids.pk

• WhatsApp: 03111779967

• Email: info@fabakids.pk

What are your customer-support hours?

Our customer-support hours are [12:00 PM to 9:00 PM], [Monday to Saturday]. Messages received outside working hours will be answered on the next working day.

Do you have a physical store?

Faba Kids is currently [an online store / available at the following location]. Add your store or pickup details here if applicable.

Can I visit your office or warehouse?

Visits or pickups are available only with prior confirmation, if offered.

Privacy and Safety

Is my personal information secure?

Yes. Your information is used only to process your order, arrange delivery, provide customer support, and improve your shopping experience.

Do you save my card or payment information?

Payment information is handled through the available payment provider. Faba Kids does not directly store sensitive card information unless clearly stated by the payment service.

Are baby products safe to use?

Parents or guardians should inspect every product before use, follow the manufacturer’s instructions, and supervise babies while using feeding, bathing, sleeping, grooming, or toy products.